Deposit and Cancellation Policy

We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Deposit and Cancellation Policy.

We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.

A deposit will be taken when booking any treatment. This will be deducted from your invoice for the relevant treatment or you can choose to leave it on your account if you prefer to make future bookings quicker. We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset against any future treatment required.

Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit or, in the case of a treatment package, one session will be forfeited.

We will always do our best to fill the slot with an appointment from our waiting list and if we are able to do so, we will not apply the charge.

To help our clients minimise the chance of losing their deposit or treatments from their packages, we do send out text reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on a text reminder.

How to notify the clinic about cancelling an appointment

Notification is always best given by telephoning the clinic on 01793 321180 or if there are difficulties with you doing so, then by email at [email protected]. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid your deposit being retained.

We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.